Privacy Policy - Vanguard Retail Store
Privacy Policy
This Privacy Policy describes how VanguardRetailStore Ltd collects, uses, and stores personal data in the context of product sales, service provision, and website usage.
1. Scope and Applicability
1.1 This Policy applies to all personal data collected, used, or stored by VanguardRetailStore Ltd in connection with the sale of products and services, as well as the use of our website and related services.
1.2 VanguardRetailStore complies with all applicable data protection laws, including the UK GDPR, the EU General Data Protection Regulation (GDPR) where applicable, and any relevant national laws.
2. Collection of Personal Data
2.1 Types of Data Collected
We only collect personal data necessary for fulfilling orders and providing services. This includes (but is not limited to):
Full name
Address
Contact details (e.g., email address, phone number)
Payment information
Any additional information voluntarily provided by the customer
2.2 Purpose of Processing
Personal data is collected and processed for the following purposes:
To fulfil and deliver product orders
To respond to questions, handle complaints, and provide customer service
To comply with legal obligations, including but not limited to tax regulations
To secure and optimize our website, including the use of functional and analytical cookies (see our [Cookie Policy])
2.3 Source of Data
Personal data is provided directly by the customer during checkout, via website forms, or through direct communication with our team. We do not obtain personal data from third parties without the customer’s explicit consent.
3. Legal Bases for Processing
The processing of personal data is based on the following legal grounds:
Performance of a contract: To fulfill our contractual obligations, including product delivery and support
Legal obligation: When required for tax or legal compliance
Legitimate interest: For purposes such as improving customer experience and website performance, unless these interests are overridden by the data subject’s rights
4. Retention Periods
4.1 Personal data will not be stored longer than necessary for the purposes stated in this Policy, unless a longer retention period is required by law.
4.2 For administrative and tax purposes, data may be retained for up to seven (7) years. Other customer-related data will be stored for a maximum of two (2) years following the last transaction, unless the customer requests earlier deletion.
5. Data Sharing with Third Parties
5.1 We only share personal data with third parties when necessary to:
Deliver your order (e.g., shipping carriers)
Process payments (e.g., payment service providers)
Such third parties act as processors on our behalf and are required to follow strict security protocols.
5.2 We do not share personal data with third parties for marketing or commercial purposes unless you have given explicit consent.
5.3 We may disclose personal data if legally required, such as in response to a court order or official request from authorities.
6. Security Measures
6.1 We implement appropriate technical and organizational measures to safeguard your personal data against loss, misuse, unauthorized access, disclosure, or alteration. These include:
Encryption (SSL)
Secure connections
Restricted employee access
6.2 While we do our utmost to ensure data security, no method of transmission over the Internet is completely secure. Use of our website is at your own risk.
7. Your Rights
Under the GDPR (and UK GDPR), you have the following rights regarding your personal data:
Right of access – to request details of your personal data we hold
Right to rectification – to correct inaccurate or incomplete data
Right to erasure – to request deletion of your data (subject to legal exceptions)
Right to restriction of processing – in certain circumstances
Right to data portability – to receive your data in a structured, machine-readable format
Requests can be submitted via email to info@vanguardretailstore.com. We aim to respond within four (4) weeks, unless legal exceptions or complex cases apply.
8. Cookies and Tracking Technologies
8.1 VanguardRetailStore uses cookies and similar technologies to enhance your experience, personalize content, and analyze website traffic. For full details, please see our separate cookie policy
8.2 By using our website, you consent to the use of cookies unless you disable them via your browser settings.
9. Changes to This Policy
9.1 We reserve the right to update or modify this Privacy Policy to reflect changes in legal requirements or business practices. Continued use of the website or placing an order after the update constitutes acceptance of the new terms.
10. Contact and Complaints
10.1 For questions or concerns regarding the processing of your personal data, please contact us at:
📧 info@vanguardretailstore.com
We aim to respond within a reasonable time frame.
10.2 If you believe we are processing your personal data in violation of applicable laws, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK or your local data protection authority.
Company Information & Support
VanguardRetailStore Ltd
Company number: 16563527
Registered Office:
71-75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom
📧 Email: info@vanguardretailstore.com